Checklist: Factors to Consider When Choosing a PaBX System

The use of PaBX in Singapore offered various benefits to its users; but as the industry grows, more and more phone system providers come into fray. Although this drives the cost down as more telephone services become available, users should be extra cautious in choosing their provider. With the growing number of PaBX providers in Singapore, users should be sure of what they require and want from a system. To help you in narrowing the field down, we listed down some of the key factors that you should consider when choosing a telephone switching system.


1. Integration with the Traditional PBX

One of the first things to consider when purchasing telephone switching system is whether or not it will assimilate with your traditional PBX. This is a factor worth considering even if you are planning to replace your traditional switching system.

Disconnecting your existing PBX, and setting up a new system will interrupt the phone service of your company until the new PaBX is configured and brought online. Fortunately, interruption in the service can be prevented by simply adding your new PBX system to the existing one, and just gradually moving things over to the new switching system.

2. Reliability

Another important factor to consider when choosing a PBX system is its reliability. After all, telephones are something that people in Singapore expects to always work. That said, it is crucial to ensure that the phone switching system you choose delivers the functionality and reliability that everyone expects.

To gauge a PBX system’s reliability, simply look for credible reviews online. A blog entry about the system you’re planning to purchase will provide you with information about how the product performs, as well as some tricks on how you can resolve tricky configuration issues. Many people say that in Singapore PaBX cloud phone systems are good and you have to adjust the technology to suit your purpose. Another way to measure the system’s dependability is to look for qualities that make it reliable. For instance, does the system have another mechanism for establishing connection to the PSTN in case your primary WAN connection fails? Does it provide automatic failover for voice clients?

3. Support

Before reaching out for a telephone switching system provider, you should first be aware of all your needs, such as the number of employees in your office, the location of these employees, the number of lines, your company’s local and long distance needs, its broadband specifications, call volume, electronic faxing and conference calling, etc. By knowing these, you will be able to choose PaBX provider who has the appropriate switching system for your company.

Another area that you should address is the provider’s tech support and accessibility. Can your employees reach the system provider any time of the day? Is the switching system capable of automatically routing calls in the right departments regardless of the location? Your provider should be able to answer these questions first before you decide on hiring them.

4. Customization

Ease of customization is another factor worth considering when choosing a telephone switching system. In hosted systems, customizations are often done by the provider. However, they are often unable to perform extreme customizations for every customer. If your communication system requires a more advanced customization, then going with an on premise PaBX might be a better option for you. If you are choosing a hosted system, consider working with your provider to discuss all the customizations you need, and those that they can only offer.


5. Operating System

The operating system that the unit uses is another important criteria to consider in selecting a telephone switching system. If you plan to frequently customize your PBX software, consider checking a Linux-based switching system that uses an open source software. If your network is Windows based, on the other hand, then investing on a Windows-based PBX system might be a better option for you.

6. Latency

Latency is defined as the delay in time when data packets of voice conversations are received and sent. Although it occurs often, latency typically does not have any effect on regular data (e.g. emails, and webpage) as much as it does on phone calls.

Fortunately, you can ask your provider’s help to solve such problems. Latency is often resolved through using the right technology and proper engineering skill. Trained providers usually have no problem remedying this issue; therefore, you should consider purchasing your PaBX system from a provider who can provide fast and effective solutions in the event that latency becomes a common problem in your system.

7. Features

In choosing a PaBX in Singapore, it is crucial to make sure that it offers the system of features that you need – but avoid getting too hung up on purchasing the product with the most attributes. It’s common practice that as the competitors offer more qualities on their product, other companies will soon offer those same features to their clients through a firmware update.

8. Training

Another factor to consider when choosing a PaBX system is whether or not the provider offers any form of training in implementing the system. Don’t expect your IT staff to automatically know how to use your new telephone switching system. Adding VoIP to your network requires a special set of skills, making undergoing proper training essential. It would also be a good idea to consider the cost of going through such training as you and your provider determine the total purchase price.

With the growing number of PaBX system providers in Singapore, choosing one that suits the needs of your business can really challenging. So consider keeping these important considerations in mind to make your search for a reliable provider less stressful and worthwhile.


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